Making a purchase could not be easier. Just browse our on-line shop, and click on any items that you wish to buy to add them to your basket. After you have finished your selection, click on "Checkout" and submit the details that we need to be able to satisfy the order. We accept Visa, Mastercard and Switch. If preferred you may ring the shop directly, and place your order over the phone. Card details will be taken accordingly over the phone, once we have confirmed availability. VAT is included on our prices where it is applicable.
Back Order System
A back order system will operate so that if your item is not in stock we will back order for you so that you are at the front of the queue when the item becomes available. You will always be emailed with the option to cancel your order if you would rather not wait or to have an alternative item which we may suggest that is in stock however, should you decide to cancel, any money taken from your card will be refunded immediately.
Credit Card System
All credit card numbers are encrypted in the software when the order is placed using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site. The check out pages are stored on a secure https server.
We guarantee your satisfaction but cannot be held responsible for occassions where the courier fails to meet their delivery targets or damage items. If you receive a package that is damaged, has holes in it, torn, ripped or open then you must make a note of this on the form that you sign for your parcel as we will be unable to refund any loss without this.
This explains what to do if you've received a damaged, defective or incorrect item from Hampshire Tackle. This returns policy does not affect your statutory rights.
WE CANNOT EXCEPT RETURNS OF FRESH FROZEN BAIT
PLEASE CONTACT US BEFORE RETURNING ANY ITEMS
If the item was damaged in transit
If you take delivery of an Hampshire Tackle package and the contents have been damaged in transit, you can return the item(s) to us within 30 days of receipt for exchange. Please follow the instructions below to return your item.
If the item is defective
You have the right to return a faulty item within a reasonable period of time. Please keep all the warranty information that accompanies your item as this will be needed should there be a fault. In the unlikely event that you have a faulty item, you may find it quicker and easier to contact the manufacturer directly so that they can rectify the problem for you. If you choose to return the item to us, please follow the instructions below.
If we sent you an item you did not order (an "incorrect" item)
As soon as you find out we've sent you an incorrect item, e-mail us and let us know. We'll send you the correct item as soon as we can. Send the original item back to us (please follow the instructions below) and we'll make sure you are not charged for it.
How to Return Your Damaged, Defective, Incorrect Item or if you cancel your order within 7 days of purchase
Please follow the steps below to enable us to process your refund efficiently:
Write on the back of your invoice, giving the reason for the return (including a full description of the fault if the item is defective)
If you don't have the original invoice, include a note detailing the reason for return. This note must include your order number, which you will be able to find in the email that was sent to you when you placed your order online.
Wrap the item securely in its original packaging (if possible) with all warranty cards, licences, manuals and accessories
Send the package to the address below:
133 Ash Road
If you need to reach us, please email us on firstname.lastname@example.org alternatively, you can call on 01252 318937 or fax us on 01252 662046 or write to us at 133 Ash Road, Aldershot, Hampshire. GU12 4DB
We do not disclose buyers' information to third parties. Cookies are used on this shopping site to keep track of the contents of your shopping cart once you have selected an item.